Important Terms & Conditions

Payment & Booking

▸ Full payment required at time of booking (unless a payment plan, and then all plans are to be strictly adhered to)

▸ Missed or failed payments will result in immediate suspension of sessions until payment is resolved. If unresolved within 7 days, the package is forfeited without refund.

▸ Packages are non-transferable. Sessions are for the named client only
▸ Non-refundable: ensure you’re ready before booking. By purchasing, you commit to the full duration of the package. Early termination by the client does not warrant refunds, partial credits, or substitutions.
▸ Rescheduling: 48 hours’ notice required
▸ Late arrivals: the session may be shortened to respect the next client

▸ If unforeseen events (illness, emergency, technical failure) require Hollie to reschedule, the session will be rebooked at the earliest available time. No refunds apply, but sessions will not be lost.

Your Responsibility

▸ Show up ready. This isn’t work you squeeze between meetings
▸ Be present. Allow space for session impact
▸ Communicate. Speak up if anything feels off
▸ Disclosure. Share relevant health info upfront

What to Expect

▸ Sessions vary. Every nervous system is different
▸ No guarantees. Results vary by individual
▸ Post-session effects: fatigue, emotion, and physical sensations are normal
▸ Integration time: allow space after sessions (especially the first 3 days)

▸ Spinal Energetics is potent work, not “light energy healing.” Post-session responses can sometimes include increased symptoms, fatigue, or emotional intensity before steadiness returns. This is part of the integration process.

▸ Dissociation (feeling temporarily disconnected from your body) may occur, especially if your system has used this survival strategy in the past. This is not regression or failure; it is your nervous system recalibrating.

Disclaimers

▸ Not medical treatment. This doesn’t diagnose, cure, or treat medical conditions
▸ Not therapy. This is nervous system recalibration, not psychological counselling
▸ Timing delays. The nature of the work may cause schedule shifts (you’ll be notified)

Recording Policy (Coaching Sessions)

▸ Coaching sessions are not recorded unless explicitly agreed by both parties (verbal agreement).
▸ If recorded, recordings are for the client’s personal use only and may not be shared, distributed, or published.
▸ Hollie does not guarantee storage of recordings.

Additional Terms for Coaching Packages (Hybrid or Coaching-Only)

Session Format

▸ Hybrid Packages: Alternate between 45-minute shadow work coaching and 45-minute Spinal Energetics sessions (schedule depends on package length).
▸ Coaching-Only Packages: 90-minute shadow work coaching sessions via Zoom (unless otherwise agreed). While the focus is coaching, Spinal Energetics may be integrated if specifically requested during a session.

WhatsApp Support

▸ Available Monday–Thursday during standard business hours (Hollie’s local time)
▸ Messages will be responded to within 24 hours on business days
▸ WhatsApp is for coaching-related insights, reflections, or questions. It is not a space for casual conversation
▸ Keep communication focused and intentional to make the best use of support

Scope of Coaching

▸ Coaching is delivered through a shadow work lens: identifying and recalibrating the unconscious patterns driving your behaviours, choices, and outcomes.
▸ This is not lifestyle consulting. I won’t create daily schedules, step-by-step frameworks, or “wheel of life” plans for you. My clients are already self-led and emotionally intelligent; you know how to set a goal, make a list, or track your habits.
▸ Where we go deeper: if you keep abandoning the routines you set, over-delivering at work, blowing up in relationships, or holding yourself back in your business, we’ll explore the shadow underneath.

For example:
• Instead of writing you a gym schedule, we’ll look at why you keep forcing yourself to train when your body’s fried.
• Instead of helping you map a morning routine, we’ll track why you sabotage the last five you tried.
• Instead of giving you a money budget, we’ll explore why overspending or hoarding feels safer than flow.
• Instead of rehearsing what to say, we’ll work with why your voice filters or freezes in the first place.

▸ Coaching requires clients to show up coachable and ready to engage with honesty. This means being open to direct feedback, recognising patterns when they are named, and not expecting coddling, people-pleasing, or sugarcoating.

▸ This is a space for transformation, not comfort. If feedback feels confronting, clients agree to engage with it rather than reject the process or project blame.

▸ Goals and accountability are welcome, but the work isn’t about ticking boxes. It’s about exposing and resolving the patterns underneath why you aren’t already doing the thing.

Package Duration

Sessions must be used within the package timeframe (e.g., 12 months for annual coaching). Unused sessions expire at the end of that period (unless legitimate reasons have been mutually agreed upon).

Rescheduling

Standard 48-hour notice applies for coaching sessions. Missed or cancelled sessions without notice are forfeited.

Legal

▸ Liability: You take full responsibility for your experience
▸ Confidentiality: your information stays private (except legal requirements)
▸ Australian law governs this agreement

By booking, you confirm you’ve read, understood, and agree to these terms.